Troubleshooting Guide for Solving Problems:
Common Problems, Reflection Questions, and Links to Support Tools

We are facing opposition or conflict.

 

REFLECTION QUESTIONS:

 COMMUNITY TOOL BOX RESOURCES:

 

1. Do we know who our opponents are and why they oppose us?

Chapter 30, Section 5: Identifying Opponents

Chapter 31, Section 4: Studying the Opposition

2. Do we know what tactics they are using to oppose us?

Chapter 35, Section 1: Overview of Opposition Tactics: Recognizing the Ten D’s

3. Do we have a plan for addressing resistance or opposition?

Chapter 35: Responding to Counterattacks

Chapter 8, Section 4: Developing Successful Strategies: Planning to Win

Chapter 20, Section 6: Training for Conflict Resolution

Chapter 30, Section 2: Survival Skills for Advocates

Chapter 32, Section 5: Reframing the Issue

4. Is our group unified and sufficiently free of internal conflicts?

 

Chapter 15: Becoming an Effective Manager

Chapter 6, Section 19: Handling Crises in Communication

Chapter 9, Section 2: Choosing a Group to Create and Run Your Initiative

Chapter 15, Section 4: Promoting Internal Communication

Chapter 20, Section 6: Training for Conflict Resolution

5. Do we have processes in place for resolving conflicts?

Chapter 15: Becoming an Effective Manager

Chapter 6, Section 19: Handling Crises in Communication

Chapter 10, Section 5: Developing Personnel Policies

Chapter 15, Section 2: Providing Supervision for Staff and Volunteers

Chapter 15, Section 4: Promoting Internal Communication

Chapter 20, Section 6: Training for Conflict Resolution:

6. Have we gotten our message out accurately and to enough people?

Chapter 4: Getting Issues on the Public Agenda

Chapter 6: Promoting Interest in Community Issues

Chapter 33: Conducting a Direct Action Campaign

Chapter 34: Media Advocacy

Chapter 4, Section 2: Communicating Information About Community Health and Development Issues

Chapter 4, Section 5: Making Community Presentations

Chapter 6, Section 1: Developing a Plan for Communication

Chapter 32, Section 4: Providing Corrective Feedback

Chapter 32, Section 5: Reframing the Issue

Chapter 34, Section 1: Working with the Media

Chapter 34, Section 6: Changing the Media’s Perspective on Community Issues

7. Have we formed an adequate response message to direct toward the resistance or opposition?

Chapter 34: Media Advocacy

Chapter 35: Responding to Counterattacks

Chapter 4, Section 5: Making Community Presentations

Chapter 32, Section 4: Providing Corrective Feedback

Chapter 32, Section 5: Reframing the Issue

Chapter 35, Section 2: How to Respond to Opposition Tactics

8. Have we taken adequate steps to get that response message out into the community?

Chapter 4: Getting Issues on the Public Agenda

Chapter 6: Promoting Interest in Community Issues

Chapter 34: Media Advocacy

Chapter 35: Responding to Counterattacks

Chapter 4, Section 2: Communicating Information About Community Health and Development Issues

Chapter 4, Section 5: Making Community Presentations

Chapter 6, Section 1: Developing a Plan for Communication

Chapter 32, Section 4: Providing Corrective Feedback

Chapter 32, Section 5: Reframing the Issue

Chapter 34, Section 1: Working with the Media

Chapter 34, Section 6: Changing the Media’s Perspective on Community Issues

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