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Table of Contents >
   Part D. Developing a Strategic Plan, Organizational Struc... >
      Chapter 8. Developing a Strategic Plan >
         Section 6. Obtaining Feedback from Constituents: What Change... >
             Examples - Real world situational examples. >

Obtaining Feedback from Constituents: What Changes are Important and Feasible?

  

Examples

 Contributed by Jenette Nagy Edited by Bill Berkowitz and Jerry Schultz

Example 1: The RTR consumer satisfaction survey

Annual RTR Consumer Satisfaction Survey

(a sample)

We welcome your feedback on how well the Reducing the Risks (RTR) Teen Pregnancy Prevention Project is doing to prevent adolescent pregnancy in Dade County. For each item, please circle the number that best shows your satisfaction with that aspect of the initiative. Results of this survey will be compiled by the Work Group on Health Promotion and Community Development at the University of Kansas, and will be used to help us determine our goals for the coming year. Your feedback will be confidential. Please provide additional comments if you wish. Thank you for your assistance with our survey.

Please rank your satisfaction with the following:

Planning and Implementation

very dissatisfied






very satisfied

1. Planning process used to prepare the initiative's goals and action plan


1

2

3

4

5


2. Follow-through on initiative's activities


1

2

3

4

5


3. Strength and competence of the staff


1

2

3

4

5


Comments:

Leadership

very dissatisfied






very satisfied

4. Clarity of the vision for which the initiative should be going


1

2

3

4

5


5. Strength and competence of the initiative's leadership


1

2

3

4

5


6. Sensitivity to cultural issues


1

2

3

4

5


7.Use of the media to promote awareness of the initiative's goals, actions, and accomplishments


1

2

3

4

5


Comments:

Services and Facilitation of Change

very dissatisfied






very satisfied

8. Promotion of abstinence


1

2

3

4

5


9. Facilitation of graduate training in sexual education for teachers


1

2

3

4

5


10. Facilitation of K-12 comprehensive sexuality education in the schools


1

2

3

4

5


11. Efforts to increase access to contraceptives


1

2

3

4

5


12. Training and technical assistance


1

2

3

4

5


13. Fundraising and grant writing


1

2

3

4

5


14. Information and referral to youth and organizations related to the prevention of teen pregnancy


1

2

3

4

5


Comments:

Promoting Community Involvement in the Initiative

very dissatisfied






very satisfied

15. Participation of influential people from key sectors of the community


1

2

3

4

5


16. Participation of people from diverse backgrounds (e.g., ethnicity, economic, gender, race)


1

2

3

4

5


17. Diversity of committee membership


1

2

3

4

5


Comments:

Progress and Outcome

very dissatisfied






very satisfied

18. Progress in meeting the initiative's specific objectives to reduce unintended pregnancies among adolescents


1

2

3

4

5


19. Success in generating resources for the initiative


1

2

3

4

5


20. Fairness with which funds and opportunities are distributed


1

2

3

4

5


21. Initiative's contribution to the overall goal of reducing pregnancy among adolescents


1

2

3

4

5


Comments:

Overall

22. Is the community better off today because of the initiative? Yes _____ No _____

Thank you for your assistance with this survey Please return to the Work Group on Health Promotion and Community Development in the enclosed self-addressed, stamped envelope by October 31, 1999.