Table of Contents >
Part K. Maintaining Quality and Rewarding Accomplishments... >
Chapter 40. Maintaining Quality Performance >
Section 1. Achieving and Maintaining Quality Performance >
Related Topics - Hyperlinks to related chapters and sections. >
Achieving and Maintaining Quality Performance | |
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Related Topics |
Contributed by Phil Rabinowitz and Marcelo Vilela Edited by Kate Nagy and Bill Berkowitz |
- Analyzing Community Problems
- Developing a Plan for Identifying Local Needs and Resources
- Understanding and Describing the Community
- Conducting Public Forums and Listening Sessions
- Collecting Information About the Problem
- Handling Crises in Communication
- An Overview of Strategic Planning or "VMOSA" (Vision, Mission, Objectives, Strategies, and Action Plans)
- Proclaiming Your Dream: Developing Vision and Mission Statements
- Creating Objectives
- Developing Successful Strategies: Planning to Win
- Developing an Action Plan
- Developing a Plan for Staff Hiring and Training
- Developing Training Programs for Staff
- Developing Volunteer Orientation Programs
- Developing Training Programs for Volunteers
- Learning How to Be a Community Leader
- Developing and Communicating a Vision
- Discovering and Creating Possibilities
- Understanding People's Needs
- Building and Sustaining Commitment
- Developing a Management Plan
- Providing Supervision for Staff and Volunteers
- Providing Support for Staff and Volunteers
- Promoting Internal Communication
- Day-to-Day Maintenance of an Organization
- Conducting Effective Meetings
- Developing Facilitation Skills
- Capturing What People Say: Tips for Recording a Meeting
- Implementing a Plan for Ensuring Quality
- Obtaining and Using Feedback from Clients
- A Framework for Program Evaluation: A Gateway to Tools
- Intervention Research with Communities: A Gateway to Tools
- Understanding Community Leadership, Evaluators, and Funders: What Are Their Interests?
- Choosing Evaluators
- Measuring Success: Evaluating Comprehensive Community Initiatives
- Gathering Information: Monitoring Your Progress
- Rating Community Goals
- Rating Member Satisfaction
- Constituent Survey of Outcomes: Ratings of Importance
- Using the Evaluation System to Answer Key Questions About the Initiative
- Providing Feedback to Improve the Initiative
- Presenting Evaluating Information to a Community Audience
- Communicating Information to Funders for Support and Accountability
- Supporting Participants in Using Evaluation Information
- Achieving and Maintaining Quality Performance
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