Troubleshooting Guide for Solving Problems:

Common Problems, Reflection Questions, and Links to Support Tools

     12.  There are unintended or unwanted outcomes.

SOME REFLECTION QUESTIONS:

SOME CTB SUPPORTS:

1. What are we doing that is causing unintended consequences? How can we make it stop? What should we be doing?

CHAPTER 8: DEVELOPING A STRATEGIC PLAN

Chapter 17, Section 2: Thinking Critically

Chapter 38, Section 2: Gathering Information: Monitoring your Progress

2. Is there an active leadership team in place?

Toolkit: Building Leadership

CHAPTER 14: CORE FUNCTIONS IN LEADERSHIP

3. Is there regular feedback on the rate and type of community change sought?

Chapter 38, Section 2: Gathering Information: Monitoring Your Progress

4. Have we gathered feedback on the importance of community changes?

Chapter 8, Section 6: Obtaining Feedback from Constituents: What Changes are Important and Feasible?

Chapter 38, Section 3: Rating Community Goals

Chapter 38, Section 4: Rating Member Satisfaction

Chapter 39, Section 2: Providing Feedback to Improve the Initiative

Chapter 40, Section 1: Achieving and Maintaining a Quality Performance

5. Do the changes fit what the community needs?

Chapter 3, Section 1: Developing a Plan for Identifying Local Needs and Resources

Chapter 8, Section 4: Developing Successful Strategies: Planning to Win

Chapter 8, Section 6: Obtaining Feedback from Constituents: What Changes are Important and Feasible?

CHAPTER 38: SOME METHODS FOR EVALUATING COMPREHENSIVE COMMUNITY INITIATIVES

Chapter 38, Section 2: Gathering Information: Monitoring Your Progress

Chapter 38, Section 4: Rating Member Satisfaction

6. Are we collaborating effectively with our partners?

Toolkit: Creating and Maintaining Coalitions and Partnerships

Chapter 5, Section 5: Coalition Building I: Starting a Coalition

Chapter 8, Section 6: Obtaining Feedback from Constituents: What Changes are Important and Feasible?

Chapter 24, Section 3: Promoting Coordination, Cooperative Agreements, and Collaborative Agreements Among Agencies

7. Are the changes we want to make too difficult to carry out?

Chapter 8, Section 6: Obtaining Feedback from Constituents: What Changes are Important and Feasible?

8. Are the changes we seek opposed by others in the community?

Chapter 35: Responding to Counterattacks

Chapter 30, Section 5: Identifying Opponents

Chapter 30, Section 6: Encouraging Involvement of Potential Opponents as well as Allies

9. Do we need to correct the problem and neutralize any damage that’s been done?

Chapter 6, Section 19: Handling Crises in Communication

Chapter 40, Section 1: Achieving and Maintaining Quality Performance