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Troubleshooting Guide for Solving Problems:

Common Problems, Reflection Questions, and Links to Support Tools

7. We are facing opposition or conflict.

SOME REFLECTION QUESTIONS:

SOME CTB SUPPORTS:

1. Do we know who our opponents are and why they oppose us?	Chapter 30, Section 5: Identifying Opponents Chapter 31, Section 4: Studying the Opposition
2. Do we know what tactics they are using to oppose us?	Chapter 35, Section 1: Overview of Opposition Tactics: Recognizing the Ten D’s
3. Do we have a plan for addressing resistance or opposition?	CHAPTER 35: RESPONDING TO COUNTERATTACKS Chapter 8, Section 4: Developing Successful Strategies: Planning to Win Chapter 20, Section 6: Training for Conflict Resolution Chapter 30, Section 2: Survival Skills for Advocates Chapter 32, Section 5: Reframing the Debate
4. Is our group unified and sufficiently free of internal conflicts?	CHAPTER 15: BECOMING AN EFFECTIVE MANAGER Chapter 6, Section 19: Handling Crises in Communication Chapter 9, Section 2: Choosing a Group to Create and Run Your Initiative Chapter 15, Section 4: Promoting Internal Communication Chapter 20, Section 6: Training for Conflict Resolution
5. Do we have processes in place for resolving conflicts?	CHAPTER 15: BECOMING AN EFFECTIVE MANAGER Chapter 6, Section 19: Handling Crises in Communication Chapter 10, Section 5: Developing Personnel Policies Chapter 15, Section 2: Providing Supervision for Staff and Volunteers Chapter 15, Section 4: Promoting Internal Communication Chapter 20, Section 6: Training for Conflict Resolution:
6. Have we gotten our message out accurately and to enough people?	CHAPTER 4: GETTING ISSUES ON THE PUBLIC AGENDA CHAPTER 6: PROMOTING INTEREST IN COMMUNITY ISSUES CHAPTER 33: CONDUCTING A DIRECT ACTION CAMPAIGN CHAPTER 34: MEDIA ADVOCACY Chapter 4, Section 2: Communicating Information About Community Health and Development Issues Chapter 4, Section 5: Making Community Presentations Chapter 6, Section 1: Developing a Plan for Communication Chapter 32, Section 4: Providing Corrective Feedback Chapter 32, Section 5: Reframing the Debate Chapter 34, Section 1: Working with the Media Chapter 34, Section 6: Changing the Media’s Perspective on Community Issues
7. Have we formed an adequate response message to direct toward the resistance or opposition?	CHAPTER 34: MEDIA ADVOCACY CHAPTER 35: RESPONDING TO COUNTERATTACKS Chapter 4, Section 5: Making Community Presentations Chapter 32, Section 4: Providing Corrective Feedback Chapter 32, Section 5: Reframing the Debate Chapter 35, Section 2: How to Respond to Opposition Tactics
8. Have we taken adequate steps to get that response message out into the community?	CHAPTER 4: GETTING ISSUES ON THE PUBLIC AGENDA CHAPTER 6: PROMOTING INTEREST IN COMMUNITY ISSUES CHAPTER 34: MEDIA ADVOCACY CHAPTER 35: RESPONDING TO COUNTERATTACKS Chapter 4, Section 2: Communicating Information About Community Health and Development Issues Chapter 4, Section 5: Making Community Presentations Chapter 6, Section 1: Developing a Plan for Communication Chapter 32, Section 4: Providing Corrective Feedback Chapter 32, Section 5: Reframing the Debate Chapter 34, Section 1: Working with the Media Chapter 34, Section 6: Changing the Media’s Perspective on Community Issues

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