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   Chapter 15. Becoming an Effective Manager >
         Section 3. Providing Support for Staff and Volunteers >

Providing Support for Staff and Volunteers
  

Tools & Checklists

 Contributed by Jenette Nagy and Marcelo Vilela Edited by Jerry Schultz, Bill Berkowitz, and Phil Rabionowitz
Tools
Checklist

Tool 1: Evaluating staff

 

One way to support your staff members is providing them with feedback and evaluations for their work. Here we provide an evaluation model. The specific items under each category are to give you an idea of what would fall under each heading. Feel free to note specific areas on which you are basing your rating. Be specific on your comments and suggestions. They'll be very important to give feedback to your staff members.

This is an evaluation of _______________________(name) for ________________( time period). Please rate your satisfaction with this staff member in each category and the importance you place on each category. If you give a rating of one or two, please provide specific comments. Feel free to comment on other items as well. The values for the rating scale follow:

 

1

Poor

2

Fair

3

Average

4

Good

5

Excellent

 

How satisfied are you with

the staff person's performance in:

How important is it to you that

the staff person show competence in:

 

1. Timeliness. The staff person is conscientious about working scheduled hours and is consistent in notifying others in advance regarding time off.

1

2

3

4

5

 

1

2

3

4

5

__________________________________________________________________________

__________________________________________________________________________

 

2. General Office Skills and Knowledge. The staff person is familiar with and competent in using the computer system and software. The staff person is knowledgeable about the location of materials in the office.

1

2

3

4

5

 

1

2

3

4

5

__________________________________________________________________________

__________________________________________________________________________

 

3. Productivity. The staff person is productive in his/her day-to-day work. He /she accomplishes reasonable amounts of work quickly and efficiently.

1

2

3

4

5

 

1

2

3

4

5

__________________________________________________________________________

__________________________________________________________________________

 

4. Quality. The staff person produces high quality work and returns documents with all expected work completed.

1

2

3

4

5

 

1

2

3

4

5
__________________________________________________________________________

__________________________________________________________________________

 

5. Self-Initiative. The staff person needs minimal supervision. The staff person works conscientiously on his/her own.

1

2

3

4

5

 

1

2

3

4

5

__________________________________________________________________________

__________________________________________________________________________

 

6. Responsiveness. The staff person responds to requests for assistance in a pleasant and professional manner. He/she provides the assistance or makes sure the request is taken aware of in a reasonable amount of time.

 

How satisfied are you with the

staff person's performance in:

 

How important is it to you that

the staff person shows competence in:

1

2

3

4

5

 

 

1

2

3

4

5

 

__________________________________________________________________________

__________________________________________________________________________

 

7. Interpersonal Skills. The staff person has a good working relationship with all other staff members and is pleasant to those who call or visit.

1

2

3

4

5

 

1

2

3

4

5

__________________________________________________________________________

__________________________________________________________________________

 

8. Overall. Taking all aspects of the position and requirements in account, how is the staff person doing overall?

1

2

3

4

5

 

1

2

3

4

5
__________________________________________________________________________

__________________________________________________________________________

 

9. Improvement? (If applicable)

a. Please comment on improvement since the last evaluation.

1

2

3

4

5

 

1

2

3

4

5

__________________________________________________________________________

__________________________________________________________________________

 

b. Have earlier improvements been maintained?

 

1

2

3

4

5

 

1

2

3

4

5
__________________________________________________________________________

__________________________________________________________________________

 

10. Please provide any additional comments and/or suggestions that you feel should be incorporated into the staff person's evaluation.

__________________________________________________________________________

__________________________________________________________________________

__________________________________________________________________________

__________________________________________________________________________

__________________________________________________________________________

__________________________________________________________________________

__________________________________________________________________________

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Checklist

___You understand what support is

___You know why you should give support to staff and volunteers

___You know when you should give support to staff and volunteers

___You understand how to provide support for staff and volunteers

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