Table of Contents >
Chapter 38. Some Methods for Evaluating Comprehensive Communi... >
Section 4. Rating Member Satisfaction >
Rating Member Satisfaction |
Tools & Checklists | Contributed by Aimee Whitman Edited by Bill Berkowitz and Jerry Schultz |
Checklist
Here, you'll find checklists that summarize the major points contained in the text.
____You understand that the member survey of goals asks community members to respond to action plans during the planning stages of the group.
____You understand that the member survey of process gathers opinions from members of the coalition once it has begun work in the community.
Conducting the member survey of process
____You understand the four steps of the member survey of process: developing a survey; obtaining the ratings; assessing satisfaction with different aspects of the group; using the data to improve the functioning of the initiative.
____Hold a small meeting of those who might be interested in developing a survey and brainstorm possible areas for questions.
____Send out a preliminary draft of the survey to your most active members and ask them to comment, add, and take out questions.
____Develop the questions to assess satisfaction with aspects of the group, including planning and implementation, leadership, services, community involvement with the group, progress and outcome.
____After the surveys have been written, have members of the group distribute them to all the other members of the group.
____After the respondents have completed and returned the anonymous surveys to the evaluation team, start looking at the information to determine what changes might need to happen in the structure of the group.
____Tabulate the results of the survey.