Community Tool Box - Section 1. Achieving and Maintaining Quality Performance Table of Contents >
Chapter 40. Maintaining Quality Performance >
Section 1. Achieving and Maintaining Quality Performance >
Achieving and Maintaining Quality Performance |
Tools & Checklists | Contributed by Phil Rabinowitz and Marcelo Vilela Edited by Kate Nagy, Bill Berkowitz, and Michelle Loewenstein |
Checklist
Here, you'll find a checklist summarizing the major points contained in the text.
__You know what the Total Quality Management system is.
You know why quality is important for a grass roots organization:
__Increases the group's effectiveness at reaching its goals
__Adds strength and credibility to your organization/initiative
__Helps the organization fulfill the ethical obligation to provide the best service or advocacy possible
__Is more economical over the long run
__Has many positive effects on your organization
__You know the basic principles of TQM:
- Customer focus
- Obsession with quality
- Continual improvement of systems
- Unity of purpose
- Teamwork
- Employee involvement
- Education and training
- Scientific approach
- Long-term commitment
You know the steps of the Deming Cycle:
__Plan: Conduct research and plan for improvement
__Do: Produce the product
__Check: Check to be sure that the product meets planning goals
__Act: Market the product
__Analyze: Analyze how the product is received in the marketplace
__You know which elements of TQM will help your organization or initiative, and which will not.
__You have committed your organization to maintaining quality performance through:
- Institutionalization of dynamism
- Long-range strategic planning
- Keeping at it forever
__You know what SWOT analysis is, and how to use it.