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Table of Contents >
   Part K. Maintaining Quality and Rewarding Accomplishments... >
      Chapter 40. Maintaining Quality Performance >
         Section 1. Achieving and Maintaining Quality Performance >
             Tools & Checklists - A checklist that summarizes the major points contained in the section. >

Achieving and Maintaining Quality Performance

  

Tools & Checklists

 Contributed by Phil Rabinowitz and Marcelo Vilela Edited by Kate Nagy and Bill Berkowitz

Checklist

Here, you'll find a checklist summarizing the major points contained in the text.


__You know what the Total Quality Management system is.


You know what quality does for a grass roots organization:

__Increasing the group's effectiveness at reaching its goals

__Adds strength and credibility to your organization/initiative

__Provides ethical bind to providing best quality of service

__More economical over the long run

__Many positive effects on your organization


__You know the basic principles of TQM:

  • Customer focus
  • Obsession with quality
  • Continual improvement of systems
  • Unity of purpose
  • Teamwork
  • Employee involvement
  • Education and training
  • Scientific approach
  • Long-term commitment


You know the steps of the Deming Cycle:

__Plan: Conducting research and planning for improvement

__Do: Producing the product

__Check: Checking to be sure that the produced product meets planning goals

__Act: Marketing the product

__Analyze: Analyzing how the product is received in the marketplace


__You know which elements of TQM will help your organization or initiative, and which will not.

__You have committed your organization to maintaining quality performance through:

  • Institutionalization of dynamism
  • Long-range strategic planning
  • Keeping at it forever

__You know what SWOC analysis is, and how to use it.