Dear Jim, thanks for submitting your question to us. We encourage you to review Chapter 20, Section 6. Training for Conflict Resolution (/en/table-of-contents/implement/provide-information-enh...). There you will find helpful information and resources that you can use and adapt to suit your needs. In addition, you can also review our Troubleshooting Guide 7 "We are facing opposition or conflict." (/en/facing-opposition-conflict).
We hope you find the information that you are looking for!
