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Troubleshooting Guide for Solving Problems:

Common Problems, Reflection Questions, and Links to Support Tools

3. We don't know what to do to solve the problem.

SOME REFLECTION QUESTIONS:

SOME CTB SUPPORTS:

1. Have we reviewed others’ approaches to solving similar problems?	Toolkit: Analyzing Problems and Goals Toolkit: Developing a Framework or Model of Change Toolkit: Developing an Intervention Links to Databases of Promising Approaches CHAPTER 1: OUR MODEL FOR COMMUNITY CHANGE AND IMPROVEMENT CHAPTER 2: SOME OTHER MODELS FOR PROMOTING COMMUNITY HEALTH AND DEVELOPMENT
2. Have we developed a strategic plan for addressing the problem or goal?	Toolkit: Developing Strategic and Action Plans CHAPTER 8: DEVELOPING A STRATEGIC PLAN Chapter 8, Section 1: An Overview of Strategic Planning or “VMOSA” (Vision, Mission, Objectives, Strategies, and Action Plans) Chapter 8, Section 2: Proclaiming Your Dream: Developing Vision and Mission Statements Chapter 8, Section 3: Creating Objectives Chapter 8, Section 4: Developing Successful Strategies: Planning to Win Chapter 19, Section 2: Understanding Risk and Protective Factors: Their Use in Selecting Potential Targets and Promising Strategies for Interventions
3. Have we engaged stakeholders in designing the intervention to promote ownership and to get their feedback on the appropriateness of the intervention’s goals?	CHAPTER 2: SOME OTHER MODELS FOR PROMOTING COMMUNITY HEALTH AND DEVELOPMENT Chapter 3, Section 17: Leading a Community Dialogue on Building a Healthy Community Chapter 4, Section 3: Gaining Public Support for Addressing Community Health and Development Issues CHAPTER 7: ENCOURAGING INVOLVEMENT IN COMMUNITY WORK Chapter 7, Section 6: Involving Key Influentials in the Initiative Chapter 7, Section 7: Involving People Most Affected by the Problem Chapter 8, Section 6: Obtaining Feedback from Constituents: What Changes are Important and Feasible Chapter 14, Section 5: Building and Sustaining Commitment Chapter 18, Section 2: Participatory Approaches to Planning Community Interventions Chapter 36, Section 3: Understanding Community Leadership, Evaluators, and Funders: What Are Their Interests?
4. Have we developed clear vision and mission statements?	Chapter 8, Section 1: An Overview of Strategic Planning or “VMOSA” (Vision, Mission, Objectives, Strategies, and Action Plans) Chapter 8, Section 2: Proclaiming Your Dream: Developing Vision and Mission Statements
5. Have we developed objectives and strategies?	Chapter 8, Section 1: An Overview of Strategic Planning or “VMOSA” (Vision, Mission, Objectives, Strategies, and Action Plans) Chapter 8, Section 3: Creating Objectives Chapter 8, Section 4: Developing Successful Strategies: Planning to Win
6. Have we developed a clear action plan for each community and system change to be sought (or intervention component to be implemented)?	Toolkit: Developing Strategic and Action Plans Chapter 8, Section 1: An Overview of Strategic Planning or “VMOSA” (Vision, Mission, Objectives, Strategies, and Action Plans) Chapter 8, Section 5: Developing an Action Plan Chapter 8, Section 7: Identifying Action Steps in Bringing About Community and System Change
7. Have we developed a logic model or framework (i.e., a visual picture for how you will get from present conditions to intended outcomes)?	Toolkit: Developing a Framework or Model of Change CHAPTER 2: SOME OTHER MODELS FOR PROMOTING COMMUNITY HEALTH AND DEVELOPMENT Chapter 2, Section 1: Developing a Logic Model or Theory of Change
8. Have we engaged local people in selecting, designing, and/or adapting an intervention to fit the situation?	CHAPTER 7: ENCOURAGING INVOLVEMENT IN COMMUNITY WORK Chapter 7, Section 6: Involving Key Influentials in the Initiative Chapter 7, Section 7: Involving People Most Affected by the Problem Chapter 8, Section 6: Obtaining Feedback from Constituents: What Changes are Important and Feasible Chapter 18, Section 2: Participatory Approaches to Planning Community Interventions CHAPTER 19: CHOOSING AND ADAPTING COMMUNITY INTERVENTIONS Chapter 36, Section 3: Understanding Community Leadership, Evaluators, and Funders: What Are Their Interests?
9. Do we have collaborative leadership to work on this problem or towards this goal?	CHAPTER 13: ORIENTING IDEAS IN LEADERSHIP Chapter 13, Section 1: Developing a Plan for Building Leadership Chapter 13, Section 4: Building Teams: Broadening the Base for Leadership Chapter 13, Section 11: Collaborative Leadership
10. Have we identified core intervention components and modes of delivery that reflect an analysis of the problem or goal and available resources?	CHAPTER 5: CHOOSING STRATEGIES TO PROMOTE COMMUNITY HEALTH AND DEVELOPMENT Chapter 5, Section 1: Strategies for Community Change and Improvement: An Overview Chapter 8, Section 7: Identifying Action Steps in Bringing About Community and System Change
11. Have we determined what we can practically afford to do—financially, politically—given our time and resources?	CHAPTER 3: ASSESSING COMMUNITY NEEDS AND RESOURCES Chapter 8, Section 6: Obtaining Feedback from Constituents: What Changes Are Important and Feasible Chapter 42, Section 1: Developing a Plan for Financial Sustainability Chapter 42, Section 2: Developing a Business Plan
12. Have we planned for how we will adapt the intervention to fit the local context?	Chapter 19, Section 1: Criteria for Choosing Promising Practices and Community Interventions Chapter 19, Section 4: Adapting Community Interventions for Different Cultures and Communities
13. Have we identified anticipated barriers and resistance and how they might be overcome or diminished?	CHAPTER 35: RESPONDING TO COUNTERATTACKS Chapter 30, Section 5: Identifying Opponents Chapter 35, Section 1: Overview of Opposition Tactics: Recognizing the Ten D’s Chapter 35, Section 2: How to Respond to Opposition Tactics
14. Have we planned for how we can assure quality implementation and conditions for success?	CHAPTER 23: MODIFYING ACCESS, BARRIERS AND OPPORTUNITIES CHAPTER 25: CHANGING POLICIES Chapter 25, Section 10: Modifying Policies to Enhance the Quality of Services Chapter 40, Section 1: Achieving and Maintaining Quality Performance
15. Have we developed a plan to consistently monitor and evaluate our work?	Toolkit: Evaluating the Initiative CHAPTER 36: INTRODUCTION TO EVALUATION Chapter 36, Section 1: A Framework for Program Evaluation: A Gateway to Tools Chapter 36, Section 5: Developing an Evaluation Plan Chapter 36, Section 6: Participatory Evaluation CHAPTER 37: SOME OPERATIONS IN EVALUATING COMMUNITY INTERVENTION CHAPTER 38: SOME METHODS FOR EVALUATING COMPREHENSIVE COMMUNITY INITIATIVES CHAPTER 39: USING EVALUATION TO UNDERSTAND AND IMPROVE THE INITIATIVE Chapter 39, Section 2: Providing Feedback to Improve the Initiative CHAPTER 40: MAINTAINING QUALITY PERFORMANCE

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