What is conflict resolution? ___Conflict resolution is a way for two or more parties to find a peaceful solution to a disagreement among them Why should you use conflict resolution? ___You want to come to an agreement that benefits all parties ___You want to understand more about those whose ideas, beliefs, and backgrounds may be different from your own ___You want to ensure that your relationships with opponents continue and grow ___You want to find peaceful solutions to difficult situations ___You want to save your energy for more productive activities than battles ___You know when you should resolve the conflict ___You have decided if the conflict is between individuals or groups (or an individual and a group) What are the seven steps to resolving conflict? ___You understand the conflict: You understand both sides' interests You have considered the possible outcomes of the negotiation You have considered possible mediators and objective standards to help resolve the dispute ___You are ready to communicate with the opposition: You are willing to negotiate with the opposition in order to find a resolution You want to learn from your opposition You want to turn your opposition into an ally ___You are prepared to brainstorm for possible resolutions ___You have selected the best resolution ___You have found a third party mediator and/or objective standard ___You have set a best alternative for yourself if negotiations fail ___You are ready to identify and cope with stressful situations and pressure tactics
