Table of Contents >
Chapter 20. Providing Information and Enhancing Skills >
Section 6. Training for Conflict Resolution >
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| Contributed by Rebecca Wolff and Jenette Nagy Edited by Bill Berkowitz and Jerry Schultz |
Tool 1: Determining interests of both parts
This tool will help you access what is important for you and what is important for your opponent. Filling in the questionnaire you can examine your best alternatives to find a solution to your conflict.
MY INTERESTS:
What are my interests?
What do I really care about in this conflict?
What do I want?
What do I need?
What are my concerns, hopes, fears?
POSSIBLE OUTCOMES
What kinds of agreements might we reach?
LEGITIMACY
What third party, outside of the conflict, might convince one or both of us that a proposed agreement is a fair one?
What objective standard might convince us that an agreement is fair? (a law, an expert opinion, the market value of the transaction?)
Is there a precedent that would convince us that an agreement is fair?
THEIR INTERESTS:
What are the interests of my opposition?
If I were in their shoes, what would I really care about in this conflict?
What do they want?
What do they need?
What are their concerns, hopes, fears?
EXPLORING ALTERNATIVES: What's my best alternative to negotiations?
PROS:
CONS:
WAYS TO MAKE MY ALTERNATIVE EVEN BETTER:
WHAT?S THEIR BEST ALTERNATIVE TO NEGOTIATIONS?
PROS:
CONS:
WAYS TO MAKE THEIR ALTERNATIVE LESS APPEALING:
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Checklist
Here you'll find a checklist summarizing the major points contained in the text.
___You are involved in a conflict that needs peaceful and quick resolution.
___You know what conflict resolution is.
___You know why you should resolve the conflict.
___You know when you should resolve the conflict.
___You have decided if the conflict is between individuals or groups (or an individual and a group.)
___You are willing to negotiate with the opposition in order to find a resolution.
___You want to learn from your opposition.
___You want to turn your opposition into an ally.
___You want to save your energy for more productive activities than battles.
___You understand the conflict.
___You understand both sides' interests.
___You have thought about possible outcomes of negotiation.
___You have thought about possible mediators and objective standards to help you resolve the dispute.
___You are ready to communicate with the opposition.
___You are prepared to brainstorm for possible resolutions.
___You have brainstormed possible options.
___You have selected the best resolution.
___You have found a third party mediator and/or objective standard.
___You have set a best alternative for yourself if negotiations fail.
___You are ready to identify and calmly discuss stressful situations and pressure tactics.
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