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Thank you for providing an interesting question to consider. It is not used as a phrase too much in the US, but in England and other places where the phrase is more commonly used, it relates to a focal point for community services. These could be triage and case management services, such as an access point for multiple agencies providing public assistance. They could also be day-care providers or other direct service providers that use a common community office. In some communities in the US, libraries and coffee shops can serve this role. We hope that this is a helpful answer, and wish you the best in your efforts to improve community services.