Question:
I heard about a conflict resolution technique that I want to learn more about. It is when opposing parties agree to role play the other's position and present the opposing position to the satisfaction of the opposing party. This helps build empathy for each other viewpoint.
What is the name of this technique and where can I read more about it?
What is the name of this technique and where can I read more about it?
Answer:
Hi Jerry, and thanks for asking.
The skill is called Role Reversal and Empathy. A good explanation can be found at: http://www.blatner.com/adam/level2/conflictres.html
For more general information about conflict resolutions, see CTB Chapter 20, section 6, Chapter 27, and a related Troubleshooter Guide
Question Date: Thu, 07/27/2017