Dear Haile,
Welcome back to the Community Tool Box! When reading your question, it appears you have two questions or challenges. 1) you are interested in how you can adapt your mentoring program for those who may be hearing impaired and 2) you have some doubts about the quality of the mentoring program. First, can you provide some insight into which remote platform you are using for E-mentoring? I know there are options in both Zoom and Google classroom for you to have close caption options (this helps those who are unable to hear). This may help those who are doing the mentoring. If the mentee has a hearing impairment, do they have access to any assistive aids or support on their end? Never want to answer a question with more questions, but I would need some more information to provide you with the best support.
Second, you mentioned "we have doubts on quality of the programme." I wonder if you have been able to get any feedback from the mentee perspective? You can use one of your mentee sessions to ask them how are they feeling about the remote experience, what do they want to see more of and less of? We are all trying to manage this digital space and do our best in this environment. I do not want to be English-centered but here is a resource I found: https://www.mentoring.org/wp-content/uploads/2020/03/E-Mentoring-Supplem... and see this resource: https://www.mentoring.org/wp-content/uploads/2019/11/Final_Elements_Publ...
I believe if you go several pages into the document, you will find some recommendations to consider and topics. In the checklist they offer items you should always consider in access and monitoring e-mentoring.
Thank you
