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___You understand what it is to determine service utilization

___You understand the advantages and disadvantages of determining service utilization

___You have decided what sort of services you're going to survey

___You have also decided whether to measure service coordination

___You have compiled a basic inventory of services

___You have decided what information you want to gather about these services

___You have gathered data on how much the services are being used

___You have analyzed your results

___You have written a report of your results

___If your report is internal, you have shared it with staff, your Board of Directors, and your funders

___If your report describes service utilization in several organizations across the community, you have shared it with other organizations

Chris Hampton
Kate Nagy