Hi Itu, and thanks for contacting CTB.
One can look at training as the glue that molds an organization and helps it maintain consistent quality. Those who work for an organization need to understand clearly its mission, its service delivery strategies, and the desired outcomes of its services. Ongoing training helps both the organization and its employees to adapt to changes in mission and service delivery strategies. Training helps build a "learning organization" that values both successes and mistakes/failures as opportunities to improve prformance. In that sense, training compliments supervision as vehicles for improvement. Training also assists managers who may not have had formal training in management skills - often true in human service organizations. Learning to manage effectively helps all levels of the organization to achieve success.
It is also important to provide training to the organization's governing body, so its members also are clear about what and how the organization seeks to accomplish results, about their role in providing policy guidance and resources to the organization, and about the boundaries of their role..
Let me refer you to our chapters 11 through 15 and the Related Toolkit 15 in the Table of Contents under our "Learn a Skill" graphic. Those chapters will provide a much more detailed answer to your question and a lot of practical information about how to build training programs. Chapters 40 and 41 allso may be relevant.
Thanks again for asking. Best wishes to you and your organization.
