Good morning Le, and thanks for contacting CTB. Part of my answer depends upon whether people are complaining about the content of the article or about the process used in developing the article. In either case, it is important to acknowledge the complaint and take a "learning" approach to resolving it. The article itself cannot be changed (although a correction could be requested if the article contained major errors). The thing that can be changed is how articles are generated or solicited in the future. So, after acknowledging the complaint and the emotions generated, ask the group to help you develop solutions. Ask for brainstorming suggestions by critics and by those who support the article content. Talk about all suggestions and ask the group to vote on how articles should be generated in the future. If conflict is intense, bringing in a third-party facilitator ma be the best way to proceed. Please take a look at Chapter 20 in our Table of Contents (Under the Learn A Skill graphic). Section 6 in that chapter will give you more information. Also, You can enter "conflict resolution" in the search box (upper right hand corner) and find additional information. Conflict is a part of most processes - whether acknowledged or kept silent. We hope the conflict within this situation can lead to stronger and more unified solutions for the future.
