Tool: Satisfaction survey
Here is a sample of a satisfaction survey form. This kind of feedback evaluation is very useful because it allows you to find out if your program is working well, and what the volunteers have to suggest for improvements. Being an anonymous source of feedback, people will freely discuss what they like and dislike about the mentoring program they are involved with.
Satisfaction Survey
How long have you been involved with this project?
___0 - 3 months
___4 - 6 months
___7 months - 1 year
___2 years
___More than 2 years
How satisfied are you with your volunteer program experience?
Not Satisfied Very Satisfied
1 2 3 4 5
What could the school or the program do to improve your experience?
How satisfied were you with your training?
1 2 3 4 5
What would improve your training?
How satisfied were you with your match / placement?
1 2 3 4 5
What would improve your match / placement?
How worthwhile was your mentoring experience?
Waste of time Highly worthwhile
1 2 3 4 5
Please, include some comments:
What additional information, conditions, or resources would have improved your experience?
Would you encourage participation in this program to your friends, family, or other adults?
___Yes
___No
Is this initiative good for the children?
___Yes
___No
In what ways is it good for the children?