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Section 7. Getting Feedback: Keeping Your Mentoring Program Relevant and Successful

Tool: Satisfaction survey

Here is a sample of a satisfaction survey form. This kind of feedback evaluation is very useful because it allows you to find out if your program is working well, and what the volunteers have to suggest for improvements. Being an anonymous source of feedback, people will freely discuss what they like and dislike about the mentoring program they are involved with.

Satisfaction Survey

How long have you been involved with this project?

___0 - 3 months

___4 - 6 months

___7 months - 1 year

___2 years

___More than 2 years

How satisfied are you with your volunteer program experience?

    Not Satisfied                           Very Satisfied

1          2          3          4          5

What could the school or the program do to improve your experience?

 

How satisfied were you with your training?

1          2          3          4          5

What would improve your training?

 

How satisfied were you with your match / placement?

1          2          3          4          5

What would improve your match / placement?

 

How worthwhile was your mentoring experience?

   Waste of time                         Highly worthwhile

1          2          3          4          5

Please, include some comments:

 

What additional information, conditions, or resources would have improved your experience?

 

Would you encourage participation in this program to your friends, family, or other adults?

___Yes

___No

Is this initiative good for the children?

___Yes

___No

In what ways is it good for the children?