What is the Total Quality Management system? ___Total Quality Management refers to principles developed by W. Edwards Deming that encourage the development of a flexible, dynamic system which involves everyone in an organization in the production of goods that exactly meet the customer's needs, do precisely what they are supposed to do as effectively as possible every time at the best possible price, and are constantly being improved Why is quality important for a grass roots organization? ___It increase the group's effectiveness at reaching its goals ___It adds strength and credibility to your organization/initiative ___It helps the organization fulfill the ethical obligation to provide the best service or advocacy possible ___It is more economical over the long run ___It has many positive effects on your organization What are the basic principles of TQM? ___Customer focus ___Obsession with quality ___Continual improvement of systems ___Unity of purpose ___Teamwork ___Employee involvement ___Education and training ___Scientific approach ___Long-term commitment What are the steps of the Deming Cycle? ___Plan: Conduct research and plan for improvement ___Do: Produce the product ___Check: Check to be sure that the product meets planning goals ___Act: Market the product ___Analyze: Analyze how the product is received in the marketplace How should you use TQM for your organization? ___Determine which elements of TQM are relevant to your situation, and which are not ___Commit your organization to maintaining quality performance through: Institutionalization of dynamism Long-range strategic planning Keeping at it forever ___Know what SWOT analysis is, and how to use it
