___ Culture is defined as the shared traditions, beliefs, customs, history, folklore, and institutions of a group of people.
___ Cultural knowledge is defined as knowing about some cultural characteristics, history, values, beliefs, and behaviors of another ethnic or cultural group.
___ Cultural awareness is being open to the idea of changing cultural attitudes.
___ Cultural sensitivity is knowing that differences exist between cultures, but not assigning values to the differences.
___ Cultural competence means having the capacity to bring into its system many different behaviors, attitudes, and policies and work effectively in cross-cultural settings to produce better outcomes.
___ To become culturally competent, organizations should identify the needs and outcomes required to change.
___ Forming partnerships with similar organizations and using free resources can help facilitate change.
___ Organizational budget and job requirements should address cultural competence.
___ Organizational facilities and resources should respect cultures and educate staff on culture differences.
___ A network of natural helpers can help sustains cultural competence within an organization.
___ Diversity outreach, training, and communication are required to manage a multicultural organization.