___ Culture is defined as the shared traditions, beliefs, customs, history, folklore, and institutions of a group of people. ___ Cultural knowledge is defined as knowing about some cultural characteristics, history, values, beliefs, and behaviors of another ethnic or cultural group. ___ Cultural awareness is being open to the idea of changing cultural attitudes. ___ Cultural sensitivity is knowing that differences exist between cultures, but not assigning values to the differences. ___ Cultural competence means having the capacity to bring into its system many different behaviors, attitudes, and policies and work effectively in cross-cultural settings to produce better outcomes. ___ To become culturally competent, organizations should identify the needs and outcomes required to change. ___ Forming partnerships with similar organizations and using free resources can help facilitate change. ___ Organizational budget and job requirements should address cultural competence. ___ Organizational facilities and resources should respect cultures and educate staff on culture differences. ___ A network of natural helpers can help sustains cultural competence within an organization. ___ Diversity outreach, training, and communication are required to manage a multicultural organization.
