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___ Culture is defined as the shared traditions, beliefs, customs, history, folklore, and institutions of a group of people.

___ Cultural knowledge is defined as knowing about some cultural characteristics, history, values, beliefs, and behaviors of another ethnic or cultural group.

___ Cultural awareness is being open to the idea of changing cultural attitudes.

___ Cultural sensitivity is knowing that differences exist between cultures, but not assigning values to the differences.

___ Cultural competence means having the capacity to bring into its system many different behaviors, attitudes, and policies and work effectively in cross-cultural settings to produce better outcomes.

___ To become culturally competent, organizations should identify the needs and outcomes required to change.

___ Forming partnerships with similar organizations and using free resources can help facilitate change.

___ Organizational budget and job requirements should address cultural competence.

___ Organizational facilities and resources should respect cultures and educate staff on culture differences.

___ A network of natural helpers can help sustains cultural competence within an organization.

___ Diversity outreach, training, and communication are required to manage a multicultural organization.