___You know that communication: Is not one-sided Involves more than words Has different styles and assumptions for different groups Problems in communication ___You have identified common communication problems Your message doesn?t reach your target population People don?t understand the message People disagree with the message Your organization is disliked The message has been garbled or misrepresented by the media An unfortunate error has been made ___You have discovered what the problem your organization is facing is ___You have been honest in all situations ___You have talked with members of any group that is angry or opposes you ___You were as flexible as possible without betraying what you believe in or what you are working for ___Everyone around you has been treated with respect ___You have taken responsibility and apologized for anything that was your fault Crises in communication ___You have decided that your organization is going through a crisis and is hanging in the balance ___You have determined the seriousness of the situation ___You have developed position statements, answers to potential questions, and fact sheets that set forth you organizations position ___Everyone who has a major stake in your organization has been notified ___One person has been appointed to deal with the media ___The crisis management process has been watched over ___All interested parties were brought up to date after the crisis was resolved ___You have thanked everyone who helped handle the situation
