Before you file your complaint
___You know who the person is to address your complaint to.
___You know the form that your complaint should take.
___You are aware of what you want to accomplish.
Writing your complaint
___You have stated your purpose clearly.
___The reason you are making the complaint is obvious.
___You have demonstrated the importance.
___You have requested what you would like to see happen.
___You have asked for a timely reply.
___Your complaint is short and to the point.
___You were polite.
___You refrained from criticism and personal attacks.
___You demonstrated that you have support.
___You have determined the appropriateness of humor.
___You are prepared to raise the stakes if necessary.
___You have a copy of the complaint.