Before you file your complaint ___You know who the person is to address your complaint to. ___You know the form that your complaint should take. ___You are aware of what you want to accomplish. Writing your complaint ___You have stated your purpose clearly. ___The reason you are making the complaint is obvious. ___You have demonstrated the importance. ___You have requested what you would like to see happen. ___You have asked for a timely reply. ___Your complaint is short and to the point. ___You were polite. ___You refrained from criticism and personal attacks. ___You demonstrated that you have support. ___You have determined the appropriateness of humor. ___You are prepared to raise the stakes if necessary. ___You have a copy of the complaint.
