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Before you file your complaint

___You know who the person is to address your complaint to.

___You know the form that your complaint should take.

___You are aware of what you want to accomplish.

Writing your complaint

___You have stated your purpose clearly.

___The reason you are making the complaint is obvious.

___You have demonstrated the importance.

___You have requested what you would like to see happen.

___You have asked for a timely reply.

___Your complaint is short and to the point.

___You were polite.

___You refrained from criticism and personal attacks.

___You demonstrated that you have support.

___You have determined the appropriateness of humor.

___You are prepared to raise the stakes if necessary.

___You have a copy of the complaint.