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Section 1. An Introduction to the Problem-Solving Process

About problems.

___Problems are usually seen as negative.

___Advantages problems may bring:

  • Most problems are solvable (or partially solvable, or at least improvable).
  • Problems are opportunities to make some good things happen and to create change.
  • Problems call upon the best of our abilities, and ask us to go beyond what we thought we could do.

Why is a group problem-solving process important?

___Effective group processes enhance a group's ability to solve problems and make decisions. When working with more than just a couple of people, solving a problem with a set process becomes more manageable.

___It increases the group's efficiency and productivity.

___It increases the group's participation - more people tend to be involved, and, as a result,

___It increases group satisfaction. This means, among other things, that the group is more likely to want to take on other problems. And when they do so, they'll be better placed to solve them.

What is the problem-solving process?

___Run effective meetings.

___Develop facilitation skills.

___Develop recorder skills.

___Define and analyze the problem.

___Generate and choose solutions.

___Put your solution into practice.